Most of our products are technical in nature and require trained personnel to handle them. Any kind of mishandling can result in damage or malfunctioning of the product, it is not possible for us to provide a replacement or refund if the product is damaged due to technical or physical mishandling.
Products are eligible for a replacement if there is physical damage during transit or a clear manufacturing defect. Any claim for replacement must be made within 48 hours of successful delivery of the product. Requests for refund of amount or exchange of product(s) will be reviewed on a case by case basis and hubtronics carries all rights to take a final decision on refund or exchange.
In case of replacement, the customer has to bear the return shipping charges, except when return is initiated due to wrongly delivered products or damaged products. In cases of wrongly delivered product OR damaged product, free of cost replacement is eligible.
Return transit time may vary from 3-10 days depending on the customer location. Replacement or refund can be processed only after receiving the returned item(s).
Refund may take up to 3-7 days to reflect in the customer's account depending on the bank and payment gateway.
Please note that replacement/ return or refund is not possible if the product is not compatible with your system/application. Please check all the technical details/ dimensions etc. before ordering and contact us for any kind of clarifications.
If product is soldered at any point or altered in any way it is not eligible for return/ replacement. If the item requires soldering for testing, please ensure that you use suitable clips or jig to test without soldering. Any kind of soldering job makes the product ineligible for return or replacement.
For orders of value more than Rs. 2,000. 3% payment gateway charges will be deducted in case of cancellation before dispatch. We have to pay that amount to payment gateway even if the order is cancelled. No cancellation charges for order values of less than Rs. 2000. Cancellation is not possible once the order is dispatched.